Custom volume, guaranteed SLA, SSO, dedicated support, and compliance controls — for teams that can't afford downtime or surprises.
Enforce single sign-on via SAML 2.0 or OIDC. Disable password login for all team members. Works with Okta, Azure AD, Google Workspace, and more.
Full access logs showing who accessed which transcripts, when, and from where. Exportable as JSON or CSV for your own SIEM pipeline.
Data stored and processed exclusively in EU West (Frankfurt). Required for GDPR-sensitive healthcare, legal, and financial workloads.
Add team members without per-seat friction. Custom seat pricing for large deployments — talk to us about volume discounts.
Enterprise jobs skip the shared queue and run on dedicated capacity. Guaranteed P95 latency SLA available for real-time workflows.
We sign your paper or ours. GDPR Data Processing Agreement, BAA for HIPAA-adjacent use cases, and standard MSA all available.
Dedicated Workers deployments keep your traffic isolated from shared tenancy. Available for high-volume API customers.
Named account manager, Slack Connect channel, and quarterly business reviews. Not a ticket queue — a real person who knows your deployment.
Net-30 / Net-60 invoicing instead of credit card. Purchase order support, multi-year contracts, and spend alerts included.
Voice-to-note workflows for clinical staff. BAA signing, EU/US residency, audit logs for EHR compliance.
Learn more →Timestamped legal transcripts with chain-of-custody audit logs. SLA-backed for trial timelines.
Learn more →MiFID II and FINRA call recording transcription at scale. EU residency, retention controls, and bulk export.
Learn more →Automated captions for video libraries. VTT/SRT at scale, 100+ language support, bulk API jobs.
Learn more →| Feature | Team ($14/user/mo) | Enterprise (custom) |
|---|---|---|
| Transcription volume | Unlimited (fair use) | Unlimited, custom SLA |
| API access | ✓ | ✓ + dedicated endpoints |
| SSO / SAML | ✗ | ✓ |
| Audit logs | ✗ | ✓ |
| EU data residency | ✗ | ✓ optional |
| Custom DPA | Standard DPA | ✓ custom terms |
| Priority queue | ✓ | ✓ dedicated capacity |
| Uptime SLA | Best effort | 99.9% with credits |
| Support | Dedicated CSM + Slack | |
| Billing | Credit card | Invoice (Net-30/60) |
Email sales@niumedia-ai.com and we'll schedule a 30-minute discovery call. From there, we can usually scope a contract and get you live within 2 weeks.
Yes. We offer a 2-week enterprise trial with full access to all enterprise features including SSO, audit logs, and EU residency. No credit card required.
Orpheus is not a HIPAA-covered entity, but we can sign a BAA for customers with HIPAA-adjacent workflows who handle de-identified clinical audio. Contact us to discuss your specific use case.
The SLA covers API availability and transcription job processing. Downtime is measured monthly; credits are issued for any month that falls below the target. Full terms are included in the enterprise MSA.
Tell us about your team, volume, and compliance requirements — we'll build the right package.